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ACCET Complaint Procedure

ACCET Document 49.1
 Date Developed: April 1990
 Date Revised: April 2008/December 2012 
 Page 1 of 1 
 Pertinent to: All institutions 
This institution is recognized by the Accrediting Council for Continuing Education & Training 
(ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET 
and the institution to ensure that educational training programs of quality are provided. When 
problems arise, students should make every attempt to find a fair and reasonable solution through 
the institution’s internal complaint procedure, which is required of ACCET accredited institutions 
and frequently requires the submission of a written complaint. Refer to the institution’s written 
complaint procedure which is published in the institution’s catalog or otherwise available from the 
institution, upon request. Note that ACCET will process complaints which involve ACCET 
standards and policies and, therefore, are within the scope of the accrediting agency. 
In the event that a student has exercised the institution's formal student complaint procedure, and 
the problem(s) have not been resolved, the student has the right and is encouraged to take the 
following steps: 
1. Complaints should be submitted in writing and mailed, or emailed to the ACCET office. 
Complaints received by phone will be documented, but the complainant will be requested to 
submit the complaint in writing. 
2. The letter of complaint must contain the following: 
a) Name and location of the ACCET institution; 
b) A detailed description of the alleged problem(s); 
c) The approximate date(s) that the problem(s) occurred; 
d) The names and titles/positions of all individual(s) involved in the problem(s), 
including faculty, staff, and/or other students; 
e) What was previously done to resolve the complaint, along with evidence 
demonstrating that the institution's complaint procedure was followed prior to 
contacting ACCET; 
f) The name, email address, telephone number, and mailing address of the 
complainant. If the complainant specifically requests that anonymity be maintained, 
ACCET will not reveal his or her name to the institution involved; and 
g) The status of the complainant with the institution (e.g. current student, former 
student, etc.). 
3. In addition to the letter of complaint, copies of any relevant supporting documentation 
should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course 
outline, correspondence between the student and the institution). 
 1722 N Street, NW 
 Washington, DC 20036 
 Telephone: (202) 955-1113 
 Fax: (202) 955-1118 or (202) 955-5306 
 Email: complaints@accet.org 
 Website: www.accet.org 
 Note: Complainants will receive an acknowledgement of receipt within 15 days

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